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EXPLORE the GSAM Project website: https://gsamproject.org/

**WHAT IS CARE DOING IN PRACTICE**

In practice, this involves citizens and community development monitors assessing the performance of service providers / contractors involved in capital development projects using a community scorecard. This acts as a self-assessment for the service providers which is then discussed in a meeting between community and service providers. An action plan is then decided on how service providers can improve. The action plan is then disseminated at community level for public awareness and shared at district level for action by district authorities.

Citizen feedback from the community scorecards carried out across the districts are then consolidated into a version called a district citizen performance scorecard. The citizen feedback is reviewed at a District Assembly Steering Committee in preparation for the district town hall meeting on District Assembly performance on capital projects. The town hall meeting involves all stakeholders including, citizens, local CSOs, other government and non-government stakeholders. Agreements on where improvements can be implemented are made and an action plan is then created detailing corrective measures on areas of poor capital project performance.